I have been a loyal shopper to Amazon.com for years now and I enjoy shopping at Amazon.com. I have Amazon prime as well and I just got approved for Amazon credit card after I got suspended (kinda makes no sense). Let me first clarify: I had NOT bought any big ticket items, nor have I returned anything excessive or expensive. For the past few months for example, I had spent over $2000 on Amazon.com alone, and I only had 2 returns, one for a defective item that costs $10, and another for a wrong item sent to me that costs $28 (approx). If you look at the math, my return rate, if anything, is about 2% of what I bought. I am moving in 2 weeks and I had started packing up everything. I noticed I had a lot of used games, old textbooks, old DVDs, etc and Amazon.com had a trade-in program.
I figured I might as well trade them back in to Amazon.com, since it is convenient, shipping is free, and I was gonna shop at Amazon one way or another regardless so Amazon credit will do just fine. The items were received by Amazon last Friday and yesterday (Monday), and was only processed today for Amazon credit. I had received 4-5 emails regarding my trade-in, with the last email sent at 1pm sharp.
Within 12 minutes, I received another email from Amazon (pasted below) that my account is suspended. There is completely zero basis unless you want to count trade-ins as returns. If so, they should have said and I would have never traded anything in. I would have just sold it on eBay.com or half.com or even Amazon.com directly myself.
Total value of my gift cards are about $230 approximately. Another problem that I could think of was a problem with shipping for one of the packages that was resolved by the UPS. I had purchased a Macbook Air and the UPS guy had misplaced the package. Eventually the package was found and everything was good. I had contacted Amazon when the package was still missing, but did not file for a claim for any replacement or refund. I did not bother updating them about the situation either since the package was found and everything was OK and also because of the fact that a claim wasn't filed to start with. Other than that, I do NOT have any returns/replacements at all. I had talked to Customer Service a few times for late shipments and once they gave me a $5 Amazon credit because it was grossly late (by 2 weeks).
I cannot think of anything else that is acting negatively onto my account that has caused such an action. I had emailed Amazon Account Specialist department and had no reply as of yet but am not expecting any till 1-2 days later since that is the time frame it takes I was told.
I had called Amazon many times at their corporate location, talked to their Customer Service Department, their "escalated" customer service Department (Search & Rescue is what it is called), and attempted to talk to their Executive customer Relations department but to no avail. I had sent emails to other departments too including their Executive Customer Relations (ECR) and am awaiting reply.
It looks very dubious to suspend me right after my items are processed for Amazon credit. Now I can't access the credit and they won't refund according to their policy. They won't send the items back to me either.
Some facts about me:
My purchases are mostly small ticket items, such as for dog supplies, printer ink, textbooks, camera accessories, small electronics, skincare products, surge protector, power cords, home and gardening items, and 1 computer laptop.
I had not returned anything expensive this year. Last year August I returned a set of speakers ($800) because it was
defective/damaged. Subwoofer had a big crack like someone hammered it. Other than that, nothing else.
EMAIL Amazon SENT ME: Hello, A careful review of your account indicates that you've requested refunds and replacements on a majority of your orders for a variety of reasons.in the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. Effective immediately, your Amazon.com account is closed, and you will no longer be able to shop in our store. All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds for those orders. We appreciate your cooperation. If you? Re a Kindle customer, you'll still be able to purchase Kindle content and access the? Manage Your Kindle? Services for your account. Going forward, any questions must be directed to cis AT Amazon.com. Please do not contact Amazon's Customer Service department, as they will no longer be able to assist you. Best regards, Account Specialist
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