I recently purchased item #J401665 (Invicta watch) and it was completely unsatisfactory. I was unable to fasten it on my wrist and it is painful and flops over to the back of my arm no matter what I do. However, when I contacted SNBC customer service about returning it, I was rudely told that "it had better be in unworn condition with all tags and paperwork untouched" and that none of the extremely high ($10) shipping charges would be included in the refund even though the item was completely unsatisfactory. AND I will have to pay to ship it back to them. So I guess ShopNBC is willing to loose a long term customer over this ridiculous non-refund of the shipping charges. Apparently ShopNBC doesn't want customers to order anything unless they are absolutely CERTAIN that the item will be satisfactory (impossible for the majority of online and TV shopping sites and certainly inconsistent with the whole concept of online shopping). I guess that eliminates ALL ORDERS for any items of clothing, shoes, and jewelry that may not fit. GOOD BYE to this horrible company, AND GOOD RIDDANCE. I will be in contact to close my account permanently as soon as the horrible experience is over. I also plan to make sure that this terrible experience with ShopNBC is shared across all possible social networks and review sites. SNBC deserves to be in the financial difficulty it is in. My only hope is that someone like QVC or HSN, that understand how to provide customer service, purchases them.
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