To start, I loved AT&T Cable/Broadband, for the most part their employees where nice and always tried to help. Comcast bought out the cable and broadband of AT&T here in Denver a year or two ago and ever since then everything has gone down the shitter.
My wife and I have ordered digital cable and broadband internet with no major problems, to have the internet broadband installed we had to pay a $50 deposit on the cable modem (KEEP THIS IN MIND). Last month we decided to move to a new city (outside of Denver). We checked to see if Digital Cable and Broadband where available, which they where of course. This is where all hell broke loss.
When we called to have our service transfered, we where told that our bill was over $600 and we couldnt transfer it until we paid it. My wife started asking questions to why our bill was over $600 (if she hadnt asked, they didnt plan on telling). Come to found out an NHL Hockey Packaged had been added which put our bill up so high. The service rep for Comcast explained that the ONLY way for this package to be added was for one of to call in, this was due to the cost of the package.
My wife looked at me and ask if I ordered it (since I like hockey and she doesnt). I of course responded, NO?! My wife tried to explain that we did not order this package and we wanted it removed. The service rep agreed to remove the package but we would still have to pay for it. My wife, very upset at this point told the service rep a few choice words and hung up the phone.
After awhile (so we could both relax) she called back, this time talking to a very nice person. My wife explained the problem to this rep and after waitting on hold for about 20 minutes and talking to a superviser the rep was able to remove the package from our bill and service.
Since things where looking better she decided to ask to transfer our service and keep what we had with comcast. We had decided to downgrade our cable packages but keep the broadband internet. The service rep told us she could transfer the cable tv with no problem but we would have to pay a $50 deposit on the broadband modem. My wife explained we had already paid a $50 deposit the first time they came out and we still had that modem. The service rep explained that the $50 deposit we where thinking of went to our installation not our deposit for our modem. She then asked did we put a deposit on the modem in the first place. The service rep never gave us an answer to this question and changed the subject.
After trying to get a straight answer from comcast for a few days we gave up and decided to just return the equipment we had. Of course, we had asked comcast if it was ok if we could return their equipment to any comcast storefront, they told us NO it must be this one (one 45mins away from where we lived).
In the end, we told comcast to kiss our @ss and returned their equipment to the storefront closest to us.
We are now with DishNetwork for cable, we are paying less and their customer service reps are alot better.
As for the internet with limited option, had to go with something that I am wishing I had found this website before making the choice to us QWest MSN DSL.
Just Tired of the Cable Pig
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