Same as the other posters. I sent in a 24k ring weighing 4.6g and assumed based on their prices I would get around $200.
They eventually sent a cheque for $40.69. I tried calling but no answer. I emailed and no answer. I sent the cheque back by express post the next day.
They finally responded when i went through the better business board. They offered to up the amount by $25.
Essentially they can give you whatever they want for your gold and try to hide behind their phony policies.
I'm considering using small claims court.
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