They have a annual subscription plan where you can download certain number of images. When you reach that number, they automatically re-bill you. Which is fine.
Only thing is someone hacked my account and started downloading images like crazy... Going over the allotted amount. Which means shutterstock kept rebilling me.
I called customer service, spoke with "patrick" who was very rude at the the start of the phone call and kept interupting me. When I explained to him what was going on... He blamed me. He said it was my fault and MY responsibility to make sure the account doesnt get hacked. When I explained to him that it was both my and Shutterstocks responsibility... He hung up on me!
No refund... Btw.
I have never given out my password to anyone. I also have not accessed the site in MONTHs. Which means they were hacked... And it makes me wonder how many other members of shutterstock have had there logins compromised and are being charged for something they did NOT BUY!
I smell a major ripoff here...
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