I work for a number of mystery shops and these folks not only keep sending back reports for "lack of specificity" but they do so in a very snotty and obnoxious way. You can only get into so much detail looking at a store or describing a tour of a facility. What I seem to see here is that these people detail you to death - and then simply don't pay because "it's insufficient."
I'm loathe to write this sort of note but between the cheapness and the nasty attitude, this place deserves a BBB reevaluation.
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