On October 14th my girlfriend asked me to order a costume that www.CostumersNetwork.com listed as "in stock". I purchased the costume and received a confirmation email and the next day a USPS tracking #420080759101969010386755359* for USPS for Priority Mail.
11 days (Oct 25th) later the item DID NOT ARRIVE nor has the tracking number EVER BEEN UPDATED to be "accepted" at the Post Office (as anyone can submit electronic information, but does not mean that the item actually gets mailed as the post office has told me). I attempted to call the site/business but found that they did not list a phone number and also noticed that they did not have a street address, only a FL PO box. After emailing the company back and forth (because they only allow 350 characters in the "contact us" form) they refuse to accept responsibility for the item not making it to shipment. I asked several times for a phone number and they will not give me one and I actually had to fight to get the guys name that was emailing me as they were being signed off as "customer service".
I also called the post office and they did an investigation (confirmation # CA-103359*) and they told me that they submitted tracking numbers from NC not FL, and they could see that out of the 19 tracking numbers submitted AT LEAST 6 others also never made it to the post office.
After contacting the website about this again they just gave me a run around asking me to mail something to the PO Box they have listed. I would like action taken against these scammers as I have for an item they obviously did not mail. Their emails are also a "no-reply" address. They are clouded in mystery and when asked about these things I was told "our internal operations are not your concern.".
BAD SERVICE!
Scam!
Be Careful!
AVOID http://www.costumersnetwork.com / AT ALL COSTS! We ordered here and not only did we NOT RECEIVE WHAT WE PAID FOR we also got rude and horrible customer service. The tracking # that was provided was never accepted by the post office and the owner will not claim responsibility. This is a work at home website that just forwards your order to a wholesaler or manufacturer that he has an account with and if it is not delivered he doesnt claim responsibility.
He has a Better Business Bureau rating of an F!
They list NO PHONE or street address, so the only way to contact them is via their website! If anyone else has issues with this company please file complaints with IC3, BBB, or the FTC listing Terry Echols as owner at his real address listed on http://www.bbb.org / which is: 3661 N.E. 1st. Ave. Oakland Park, FL 33334
AVOID! Scammer!!
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