I have sent several (about six) shipments of books to Bookbyte. Each time they claimed damages to books (suchas highlighting, bent pages/corners, or written in) that were stillsealed in the mylar/saran that new books are wrapped in. These books were brand new!
One shipmentthey claimed to never have received so they never paid for it. However, the package was not returned to me and the post office reported it as having been delivered. I decided to try them one last time several weeks ago. I sent thema shipment of 14 books — all in one box. They claimed to have received only 8 of the14 books even though they were sent all in one box!
Moreover, whileother companies process my shipments within 48 to 72 hours, Bookbytehad my shipment for two weeks after delivery. Then they delayed payment (for only 8 books) for another 10 days. When I have called, the "customer service" people have been dismissive. Basically they will tell you too bad.
I have seen numerous other similar complaints on various websites by bookbyte customers, so it is clear that this treatment is a company practice. Certainly they are making a lot of money off of customers by claiming damages and/or non-receipt of merchandise and then reaping undeserved profit off of those items.
Please file a complaint with the Better Business Bureau if Bookbyte has treated you poorly. They have a very misleading A rating right now which needs to be remedied in order for them to engage in honest practices!!
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