I went to purchase two tennis raquets at dicks sporting goods in chattanooga tn and learned they did not offer a stringing service for the raquets they sold. I did not make the purchase and this is hard to understand! After getting home i made a phone call to dicks to ask if the had certain treadmill in stock, waited on hold for over 8 minutes.
I never see adult managers (over age 30) in the store and wonder if this lack of mature leadership could be the reason of what i have experienced as poor customer service.in this economy this store in chattanooga should provide a stringing service this is a big tennis town. ALSO ANSWER THE PHONE IN A TIMELY MANNER.
Im done and will not spend any holiday money with dicks.
Much needed compititon for this store is needed maybee they would then buckle down. A lost customer.
0 comments