Complaint / Review
Netflix Inc
Unauthorized Monthly Charges, Letter Denied, Refund Refused

To whom it may concern,

Netflix began charging my credit card $9.99 a month in April. I never joined their club I never ordered anything from them.

I sent a certified letter asking the company to stop as I had not authorized the use of my card for any reason. They would not stop.

Got a phone number and talked to someone in November Angelo said his company's fraud unit would call me in 2-3 days. They never did, but they stopped taking my money.

I filed a complaint with the BBB California. Elena Mukhin claimed they never got my letter even though I have concrete proof that they did.

The amount they took from me is about 50.00. Not a lot but I'm a handicapped person on a fixed income, and this is a lot of money to me. I don't know how they got my credit card number but I did not authorized them to use it.