First, this is not a rant. This is purely about Traders International's customer service, accounting principles and lack of a substantive guarantee. It is also about deceptive marketing practices and my attempts to protect others considering this service. I wish I had checked them out first. I usually do.
This is TI's Guarantee: 100% Money Back Guarantee: From the day of your initial purchase if our TI Trading Room results (total points) for the following 60 calendar days are not positive you are entitled to a full refund of your tuition investment paid to Traders International. To request your refund simply contact us by email. Upon refund your access will be discontinued. Now think about what they're saying here.
Positive, by what amount? Any amount. It doesn't matter, this is a bogus guarantee. That's not my complait. My complait is TI will not refund your fees if you are dissatisfied within a reasonable time period. For example "we'll refund your fees and tuition within 30 days if you are not completely satisfied." This is what any reputable will company do, right? I see they have been around for over 10 years and have thousands of happy members if you believe what they say.
Traders International has shown me they do not care if I am dissatisfied.
You won't be informed of the lack of a satisfactory warranty in the online live session and will not see the bogus warranty above until after you sign up. Flag number one. No guarantee. And at this point yo uwill have forked out 1/2 of their fees. $3000.00 which is their "4th of July Special" no less. Give me a break. They suckered me.
Do not sign a contract with these people until you fully understand the following. You have to wait six months to trade live. All trading is done on a simulator until they decide you're ready.By this time you will have paid $6000.00 for course materials and prepaid all of your trading room fees.
Your guarantee will have expired, along with your rights. Shame on you Afshin.
Luckily I filed a written complaint within two weeks from signing. And, I stopped using their services immediately up sending this letter.
I called (and wrote a letter) and asked them to stop charging my bank account and to issue a full refund. I told them I was having reservations and that I wasa going to stop using their service post haste.
The first response was sure "put a hold on his account". Which meant the ticking clock, access to trading rooms for 6 months. Billing would continue. Say what? Once I realized the latter I called the account manager voicing my displeasure. I to this day can't get her response out of my head. "I'm sorry we have a contract" and hung up on me. Hung up of me. I was upset beyond belief.in addition, she won't return calls.
I checked my December credit card statement. It reflects two charges in the same month. Coincidence? They showed me right?"I'll charge him twice." Make me suffer, make him miserable.
What Afshin Taghechian, CEO of TI neglects to tell you is should you have reservations you can't get out of his contract and he will not stop charging your credit card. I think this is criminal and tantamount to fradulent receipt of funds.
The most cruel part of my situation is three weeks pass and you have an epiphany, "there is no way this will work (for me) the way TI claims or this was a bad idea." Too bad, we have a contract. They misrepresented everything in my opinion.
I called by bank and am now filing a law suit for damages both mental and financial. I just wanted a refund. To make matters worse, now you're out of work and they want to continue to charge trading room fees when you're not even using their services. This is on top of 6 months trading fees paid in advance. I plead hardship at Christmas no less! I don't know about you but I think these people are heartless and criminal. Afshin, their CEO apparently never heard of negotiation.
Well you guessed it I am having this reviewed by an attorney. I am seeking the help of the SEC and the FTC to review this case. I'm filing complaints with the Better Business Bureau of Texas, NY and any other state they have offices in as well. I will make it my mission to disclose on every website what these guys will do to you if you don't like their services within 30 days of joining.
Pissed? Yes. I am pissed at myself for acting so hastily. Please don't follow my example. I will post the results of my litigation and or remediation once I go to court, so subscribe to this thread if you want to follow. Also if my attorney will agree I would like to start a class action law suit against Traders International. Contact me through the website. I will forward your information to my attorney.
A word to the wise. They check these sites, so you'll get all sorts of glowing testimonials. Use your brain. I was emotionally detached at the time as most people were in late 2008. I made a mistake. That's what guarantees are for. I intend to enforce my rights so stay tuned.
And Mr. Taghechian, if you're reading this, I have no ill will towards you or your company, all I want is my money back. I will promptly vacate this endeavor against your company should you decide to do so. Really, you have so many thousands of happy customers. What do you need my $6000.00 for? Laughs?
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