Avanquest has not delivered the software, Partition Commander Backup CD, I ordered October 25. I called, 1-408-886-6383, multiple times, written two letters and asked Paypal Conflict Resolution to contact them. So far I have not received a response from Avanquest. This is the third product I ordered from Avanquest and the second where I had a problem.
Also, I find their telephone service to be lacking. You receive a "Number out of service" message when their telephones are busy because the telephone system is inadequate. The support people tell you it will take 15 days to receive a package within California. When a call is upgraded to Second Level they don't call back.
Here is a chronology of my experience with Avanquest:
10/25/02 I ordered a Partition Commander Backup CD on-line. The order process did not complete, but the order was accepted and paid for.
10/26/09 It was supposed to have shipped via USPS.
11/04/09 I was told was shipped and should arrive by 11/09.
11/10/09 I could not get through for a couple of hours due to high call volume.
11/13/09 They confirmed it was shipped, but she would esculate the problem to Second Level and someone would return my call.
11/16/09 No call back?
11/19/09 I wrote Avanquest Global, S.A. With a copy to Avanquest North America and requested their help.
12/04/09 I wrote Avanquest Software in Riverside and requested the software or a refund. They shipped my System Suite 9 software.
12/08/09 I contacted PayPal Conflict Resolution and asked for their assistance.
They sent a message to Avanquest UK about the problem. So far no response from Avanquest.
Based on my experience I can see why their support telephone system is overwhelmed. Although I really need this product, I suspect I wll need to find an alternative. Because it is difficult to contact them, they do not deliver and they ignore my requests for help.
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