Complaint Description:
i have had my domain, www.dailylifeministry.com registered through this company since 2004. The fees have always been once a year and this year they withdrew fees out of my checking account, which is normal but then a couple months later they withdrew 240 dollars again which is way higher then ever before not counting that they took fees 2 months prior. I sent them an email and said something is wrong, explain these charges and take my debit card number out of your system and i got no response to that request. So i sent this request again 4 times in 3 days and still no response. So the next day, which was the fourth day i sent an email and said i was going to report this charge to my bank as theft and fraudulent if i didn't have a response in 24 hours and they shut my site down immediately with no response or warning. I contacted them by email again and said i needed this site back on as it shut down all my emails and they responded to this and said i had to agree in writing to authorize the 240 charge without any explanation of the fees. I was out of my office holding meetings and desperate at that time so i agreed and since then i have been trying to contact them to give me two responses. 1. What are all the charges they took out of my account in 2009 for and 2. I want my domain unlocked so i can go to a different hosting company. They will not respond. I have sent them 20 emails and left numerous messages on their phone number. All i want is to be able to have my domain released to take it to a different hosting company. I don't care about the funds anymore just release my domain name and quit holding my ministry hostage to their unethical business practices. I have over 2000 email contacts that would be effected if i had to give up my domain name and start a new one. Thank you Pastor Rick Walth
Your Desired Resolution:
all i want is to have my domain name, dailylifeministry.com unlocked and released to me as the owner so i can take it to a different hosting company
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