I had my web site built by Heritage, paid $18,000.00 2 data base function of uploaded video's for businesses to advertise. This year I have gotten bad customer service and sloppy work and disrespected to say the least.
From august 17th to present time both data bases stop working. I called and called and called, got the run around and no return call. On Labor day I was contacted by email only that joe would try to fix it ; he couldn't tell me what or why it was broken only that there were a thousand reason why this happened. Since Labor day I have a loss of revenue, I explained to everyone from tech support on up that this is a business not a hobby. Reminding Joe that the other database was broken too. Well of course he couldn't fix that he would have to see about this one.
I went to another company to move the domains, web hosting, the dns server and the FTP files transfer and it wouldn't work ; however this took 1 week and a email that stated lies reassuring me it was one. Well it wasn't so on 9-18-09 i told heritage to get it done because this had gone on a month and a day -too long - period.
They made up a bill stating now as of 9-18-09 I owe $1000.00 for something, they said no invoice will be issued that I am in no position to do anything and yes, we argued to the point they hung up on me.
Now, they have stolen $18,000.00, my web site, my business and video's that are not their property by blocking the FTP files to transfer, the FTP files i bought, own, and have turned my site off. I have filed a complaint with the attorney general - Utah and with the attorney general in my state. I am contacting the police department in Provo, Monday morning to proceed with a theft - stolen 18,000.00 plus video property they have no rights too ; and now I have nothing.
If any of you want to contact me do so.
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