Cablevision
Attn: Commercial Revenue
6 Corporate Center Travel
Melville, New York11747
Re: Bill number: 07870-489660-02-9
Expensive Professional Sales Consultant:
I'm in bill of one's bill having a deadline of June 15 by having an amount due of $563.90. This really is wrong and that I challenge any preceding “invoices” which were delivered to my workplace for that following factors:
1.in the centre of September, we shifted our law office from Ramsey to Midland Park. “Ross” among your income individuals approached me about support before the transfer. I recommended him that I had been not happy with Cablevision which I had been worried the well-proven figures we'd could be obtainable in our new area. He assured me they might be maintained. Within my conversations with Ross, he assured me that there could be no rewiring charge. Your new workplace was once filled by an executive company who'd their workspaces born. All which was needed was for connecting our workplace towards the external world. No interior wiring was required. We were billed improperly for “rewiring” along with a credit of $250.00 arrives.
2. We own three figures: 201-512-4400,201-512-4401, and 201-512-4403; 201-512-4403 is just a specific fax line. To prevent an extended missive, please evaluate our document concerning telephone number 201-512-4401. This goes to us, however it wasn't ported over whenever we moved to Cablevision. It was an omission on Cablevision’s component, also it nevertheless hasn't been fixed. This triggered both a lack of a-line and requires over fourteen days. That precipitated a lack of company to my workplace for fallen calls, wrong active indicators, etc. I calculate that Cablevision’s problems and neglect caused my exercise problems of around $10,000.00 for missing customers.
3. Throughout the “seamless” move we were guaranteed, we'd no phone support for over 1 week! Being a law office of the single lawyer, it's crucial to our financial wellness that people have phone support. This lack of support has influenced our company and living, and it is the duty of Cablevision to correct and pay me for that missing of providers.
4. Although attempting to correct these issues, I and my helper invested over 40 hours about the telephone as well as in work talking to your support division and speaking using the significantly more than eight distinct repairmen delivered to our website. This lack of efficiency should be composed, and calculating the prices of myself and helper to become $200.00/hr, it amounts to $8,000.00 that Cablevision has cost me in lost-time. I anticipate Cablevision to supply a suitable credit for that lost-time.
5. Due to preceding issues with the Web support, “Ross” guaranteed to provide me the Ideal Increase for-free. I anticipate the costs for this support to become erased from my statement and never to reappear.
I never requested or decided to purchase Cable Television. Consequently, a complete credit should be released.
At the moment, our providers are minimally operating and that I want to maintain it this way. Sadly, when somebody tries to create things better, fresh issues occur and previous issues that were regarded as fixed reappear. The next is what I'd prefer to see occur moving forward:
1. We have to understand the standing of our quantity 201-512-4401; we possess this quantity and want to put it to use.in this lengthy procedure, we received a “dummy” quantity to ensure that we're able to need to confident collections an additional point to search for when our main quantity (4400) has been utilized.
2. This supposed sum due of $563.90 needs to be revisited. All the above factors ought to be examined, such as the period of time we had a need to obtain a minimally working enterprise support. Actually, it's our place that Cablevision owes my company significantly more than that bill.
Should you want to contact us to go over this case more, please achieve this. I trust that you're advised accordingly.
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