Quality Wholesale Homes (QWH) is not closing their doors without attempting to take out a few more consumers. After we had looked at their site for over two years, we ordered a home recently and were told we needed to wire $30,000, which we did.
About a week after signing the Purchase Agreement we received the Order Worksheet (where you actually order your home). Then on July 10th, we received an email that QWH was closing their doors and inviting us to shop at Goldbilt.
We were already trying to reach Dan Howard or Justin Kerns (our other QWH contact) by phone to say there was discrepancies with the pricing on the Order Worksheet (which lists prices for every option) and what Dan Howard told both of us on the phone. We have not signed the Order Worksheet even though QWH has made several phone calls and sent emails requesting that we complete our order - so they do NOT actually have an order from us.
When we called either Dan or Justin we got a recording saying the number was not working due to technical difficulties. We checked QWH website and it is now "under construction."
The QWH website sure made it look like they built homes so they could give "The highest quality at the best possible price. GUARANTEED!" When we talked with Justin Kerns and asked a question about the home and he didn't happen to know the answer - he replied, "I will call our factory and find that information out."
Noted in our Purchase Agreement was that the home could NOT be delivered before 8 months from now. If Quality was closing their doors next month than that part of the contract would have made the whole thing invalid (breach of contract on their part... We clearly stated we did not want a home put in storage).
We do not live in Utah - Quality's home office is in Utah. This is across state lines, not to mention internet fraud.
We Fed Exed a letter requesting our $30,000 back, they signed for our letter on July 14th (W. Howard). Hmmm. Devon Howard, Dan Howard... W. Howard.in the meantime we got emails from both Justin Kerns and Dan Howard that they were hired by Goldbilt.
Yesterday we learned that my husband's father is dying.
Today, (Saturday), I sent the below email to Dan Howard @ Goldbilt:
Dan,
I am writing to you to appeal to you and Devon Howard.
My husband's father who lives in AZ is now dying and the stress of that plus our request for a refund from QWH is really getting him down. I don't need to go into how this was our retirement money or we were trying to move closer to his parents in AZ, but this is our story.
You have a choice here.
I am hoping you take the higher ground.
Today (Saturday) when we got home from grocery shopping we had a phone call from Dan Howard:
Hi. (our first names) this is Dan Howard with Goldbilt Homes. I just got this email from you and I'm so sorry to hear about your dad. I do not work for Quality anymore, you know they closed their doors. They are still honoring the homes. I don't know what the deal is with that... You said something about August (we had received an email from Justin Kerns that we must sign and send in our Order Worksheet by August 21 and my husband had emailed Dan regarding this). I've been trying to get a hold of Devon (Devon Howard, CEO of Quality Wholesale Homes) to find out what the deal is with that because as far as I know they are still honoring the things and going through with everything just the same.
Also, I've been working with Goldbilt to see what they can do... Take it down to whatever. They got to see if they can get you going with Goldbilt if you want to, but your best bet is to go with Quality.
If they can send our $30,000 to Goldbilt, why can't they just send it to us, unless they don't plan to.
So gentle readers be warned.
Someone want to make a Utube about QWH/Goldbilt? 3,335, 060 people viewed the video about United Airlines breaking his guitar!
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