It's not only one incident. It's been numerous bad experiences. Any time you need to talk with customer service about bills, or any other issue be prepared to have long wait and then be transfered to somebody in India, who dose not know a shit about issue and you have tough time to understand what he says. And after 30 minutes struggling to make him/her understand the problem, now he goes through troubleshooting booklet and repeat to you all that you have told him.
Unfortunately there is absolutely no way you talk to somebody in US. Why this company dose not hire people here. Why put money in their pocket. Aren't many people here jobless now? Ban earthlink!!
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