We ordered a logo design from Gotlogos.com via email with a detailed description. Upon receipt of the design we realized that our company name was mentioned twice (instead of once). GotLogos assumed we wanted to use company name twice rather than confirming from us. We were under the impression that the quality samples provided on your website were an accurate depiction of what we would be receiving. Unlike the a stoic, cookie-cutter maid in uniform, not the outline of a maid as requested.
Got logo did revise the logo without charge, however we feel the logo was poorly designed and a mere duplication of our header via. We tried to resolved the issue with Paypal before the final copy was emailed to us and this was the email we received from the company:
EMAIL ONE FROM GOTLOGOS.com In a message dated 07/07 07:50: 01 Eastern Daylight Time, [email protected] writes:
You are simply a horrible b* of a human being&we tried our best and even did what you wanted and asked for on the revision. You then tried to STEAL the money from us? You lost your f* case and now I am sending your account to our collections to recover the 150.00 administrative fee you owe us according to our terms of service when you dispute a transaction fraudulently. We attempted a second time to get a partial refund because we cannot use the attached and this was their response:
Email two from gotlogos.com
"... You didn't ask if we wanted to use company name twice, thus we shouldn't be held responsible for assumptions"??? We removed the subtext and resent to you with your name listed once on the main part of the logo as you requested. You admitted you received that but that you still were not pleased with the logo and therefore you tried to force a refund contrary to the terms of service you agreed to and that you are aware of, being a repeat customer. You seem to be caught up in multiple lies here... You restated a complaint here, that we fixed at no charge, as the basis for your right to receive a refund. I am finding you very very dishonest person and that's obvious by the fact that you would handle us in such a horrible way over one logo you didn't like after we had done other work for you you were very pleased with. We continue to be disgusted - is this the skeezy way they do business in New York? You lost your case with PayPal and yet even worse you also lost a GREAT source of low-cost custom design work. We responded to PayPal and WON so we will have no further communication with you at this point until you pay the $150 admin fee that is due us at this point and which we will pursue. Daniel http://www.GotLogos.com Please see link to galleries posted on their site and review attached logo designed for us www.gotlogos.com. At this point we have lost $69.00 and could have designed what they produced ourself. We feel completely disrespected by their responses and hope something can be done. Regards, Ideal Cleaning Services
Got logo design/rid off & unprofessional - beware
NY, New York
U.S.A.
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