Complaint / Review
Bidz.com
Bidz Refuses To Solve Problems With Repetitive Canned Email Responses

I am so tired of sending emails to Bidz when a problem arises just to have one of two responses:

We have received your email. However, we need some clarification of your concern so that we may more thoroughly investigate the issue. If applicable, please include: your username, listing and or invoice numbers so we may better research the matter.

*or*

We received your e-mail with the item number, invoice number and username however it seems you included attachments and due to this we cannot read the information related to the item in question.

I always include all information and have never sent an attachment but this is how they answer emails. I think they just want to get past the 15 day return period. One of the worst customer service companies on the planet!