I hired CherryOne to host and program my business' website back in Oct 08. I had many service type of issues in the beginning and very poor attitude/getting back to me about stuff but I chalked it up to them being busy... After all I heard they were pretty good. Boy was I wrong!
They took MONTHS longer to complete my project than what was in the contract, they tried several times to EXTORT more money out of me but thankfully I was smart enough to have read and understood my contract so I did not allow them to do that. Around every corner there was a new Cherry One issue/scam going on.
The latest issue that I have is just downright ILLEGAL. I authorized them to bill my CC every month for my hosting fees ($35/month) but they decided last month to bill me (in addition to the hosting fee) another $80!! So, I called and emailed them about it... Was ignored for about a week (this is VERY VERY common with Cherry One). Finally I get this canned response that basically says they decided to upgrade their servers and the customers were charged as a "pass through" fee. My contract CLEARLY STATES that they are not allowed to do this.
I approached them about Cherry One Web Design's CLEAR BREACH OF CONTRACT and they again ignored me for another week or so. I disputed the charge with my credit card company so they will not be STEALING from me anymore... in fact, it wasnt until I told them I am done and will be cancelling my contract early because I am done dealing with CherryOne's UNPROFESSIONAL, CHILDISH, AND DOWNRIGHT ILLEGAL that they actually responded! They would prefer people just cancel than play by the rules.
The Illinois Attorney General needs to shut these idiots down... I hope that customers wise up and DONT CHOOSE CHERRY ONE WEB DESIGN WHATEVER YOU DO! You will be in for more than you bargained for.
Cherry One, CherryOne, Cherry One Web Design, CherryOne Web Design... Whatever they go by are running a SCAM... Please please STAY AWAY!
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