Complaint / Review
Vonage
Overcharges and cancellation fee usa

I sign up for VOIP in September In June I was told I cant cancel at that time and my payment was lowered to keep my business. They put you through the run a round to cancel your service each time I call.in June I was told to prevent the cancel fee I have to wait a year. Now in May I am told it is 2yrs or I will be change a 39.99 fee. I sign no contract and now here I am in a contract. It took 6 calls to find out this information. Customer service is bad. Phone keeping having drop call. Always losing internet service and it takes about 1-2hrs to get back connection. When internet goes you also lose phone services. This is the worst company I ever dealt with. They use hard to remember information to verify your account to disconnect but when call to add service they dont have a problem verifying my account.