Complaint / Review
Vonage
Cancellation Fees Holmdel New Jersey

Beware of Vonage,

I signed up for VOIP service with them in June. I signed NO contract at the time I signed up. I had NO minimum amount of time when I signed up.

Later they changed there Terms of Service agreement so that an activation fee is charged, and a cancellation fee of $ 39.99 is NOW charged if you cancel prior to 2 years.

I requested a copy of a signed contract with the fees clearly spelled out. Vonage could not produce a contract. Since there was no contract there should be no cancellation fee.

Also, when there VOIP unit goes down it can take up to 2 hours for it to reset itself. During that time you will have no phone service and no internet service since your computer MUST go thru their VOIP unit. So when it goes down you have no access to the internet or phone service.

Once they get your bank info they pump the well as much as they can.

WATCH OUT. This company will rip you off at every chance it can.