On 4/2/09 I received a call from Joe of Mentorng America (MOA). Joe walked me through the process how MOA could assist me in getting the Jeff Paul Internet Millions program off the ground and making money for me. He indicated that if I kept my scheduled training sessions with my mentor (Lee), I could expect to recapture my initial training investment of $7,400 within 3-6 months. We agreed that my time commitment would be 5-10 hours a week, which I have kept.in addition, he indicated that there would be little cash outlay up front because he would transfer my credit card charge of $7,400 to a 12 month interest free credit card before the payment was due on my credit card. This would give me time to pay the amount with profits I make from the business. He indicated that the program would consist of 8 weeks of pro-active training (via phone and live chat) and 6 months of reactive (live chat, email). Sorry, no written documentation, stupid on my part and a good lesson learned.
On 4/8/09 I received the first telephone call from Lee. I never received my first scheduled call from Lee and as a result called Joe to request a refund. Joe apologized and I reluctantly decided to go forward with the program. Since 4/8, I attempted to call my mentor (at different times) and I never got through.instead, I would hear a message to leave my number or use live chat. When I really needed to speak to someone, I would leave my number. Usually, a 1.5 to a few hours later I would get a call from my mentor asking, what's up. I expressed my disapproval of not being able to get through and that as a result, my progress was moving at a snail's pace. I told Lee that I wanted a refund.
I called Joe, who brought me into the program, and told him about my complaint and requested a refund. He indicated that not being able to get through to my mentor did not sound right, but they were experiencing telephone issues. He gave me the number of Josh (manager of the mentor team) who I called and again expressed my complaint and my request to get a refund. He indicated that my three day trial period had expired and there was no refund. I told him what Joe said, Josh's comment was he should't have said that, he knows better. I then commented that his end of the deal was not met. I was not receiving scheduled meetings with my mentor.instead, I had to leave my number and then had to wait up to two hours later to get a call back. I told Josh that I could not get immediate live assistance from my mentor as was suggested by Joe.instead, I was provided access to a library web-site of learning materials and asked to complete benchmarks. I told Josh, I expected live training and meetings with my mentor. Josh stated we are not here to just serve you. Josh asked if I had tried live chat. I said no, because I wanted to talk to someone instead of typing for the next half hour. He responded saying that you are in an internet business and you better get use to it. He went on to suggest that I lacked commitment and basic understanding since others had no problems. I asked, isn't that what the mentoring program is all about, helping people to understand? I told him some of my questions I had with the Jeff Paul library and he said, oh OK, I'll fix that.' After speaking to him for over an hour, Josh finally admitted that he was having response issues with service and he was looking to get more mentors to improve response time. He expected it to improve within a week. It never did. I still call and hear the recording.
I continued with the program, the next time I had a question, I used the live chat. I waited nearly 45 minutes for the mentor to respond to my question. I finally disconnected after waiting so long. I tried live chat another time and it locked up on me. Funny that I never had issues using live chat with other companies. I certainly did not have to wait nearly 45 minutes for a response.
Another thing I should mention is that I received another call from Ricardo who works for a company that provides financial services to Jeff Paul students. He asked me how many training sessions I signed up for. I told him that I was pointed to a website and told to call if I had questions. I could tell in his voice that he was surprised to hear this. But then responded with, well they have a lot of people to train.
I believe I was sold a bill of goods that I did not receive. I never received the training sessions that Joe stressed I should't missed. The training sessions were never scheduled with me. The $7,400 credit card charge also was not transferred to a 12 month interest-free credit card.instead, I had to pay the full $7,400. This happened even after leaving messages with Joe every day for over a week. I asked the telepone receptionist if he was on vacation, and she said no. I explained my predicament to her and she stated that she would personally give him my message. Still, no call.
I have reached the point where I do not want to work with a company or its representatives that I believe operate through deceptive means. I believe that they have gotten in over their heads and changed the terms of the agreement. All I want now is a refund. Please help if you can!
P.S. The reason for the length of this message is to describe my situation to others in hopes they will learn from my mistake. After I hear back from you, I may also file complaints with the FTC, the Massachusetts Secretary of State and any other agency that you may recommend to help communicate this problem and raise awareness to unsuspecting consumers. Thank You.
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