I was also ripped off by avg.com. The software would not download without multiple error messages, etc. I requested a refund and it has been refused, as described in other postings about this company.
The message I got was:
"Dear Valued Customer,
This e-mail is in regard to your request for a refund of order... For the following product (s), that we forwarded to the publisher: AVG Internet Security (etc)...
We regret to inform you that the publisher has denied this request.
The publisher of this software has contacted you to clarify this issue.
If you would like to see the information that is available on the publisher's Website, please visit http://www.avg.com/.
Thank you for your understanding."
I don't know what can be clarified about requesting a refund. I keep sending my request from their site on a daily basis, and will continue to do so until the 30-days are over. However, at this point, I still do not have my money. I am contacting my credit card company (thanks for the posting on that) and file complaints with the FTC, state Attorney General, and any other applicable agency that I can locate. Their 30-day refund policy is, in my experience, a marketing ploy and a sham.
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