I have been unsuccessfully dealing with ATT since early March. I ordered DSL, a land line and two wireless phones from the business department for my business. A couple of days after I ordered the DSL, I spoke with an ATT representative and told her that I had changed my mind and decided to cancel my DSL order. I never activated the DSL. I asked her if I would be charged. She said no. I asked her if she needed the software returned. She said no. I subsequently spoke with 2 other representatives who told me the same thing; no charge, and not necessary to return software.
Shortly after, I received a bill for $2,295.51 for charges relating to the DSL which I never activated and was told would not be charged for.
I have spent nearly 12 hours trying to solve this problem in the last month and a half. The last call I made resulted in the representative telling me that the issue was solved.
In the meantime, I have paid my wireless bill.
Today, ATT turned off my wireless bill and now are threatening to turn off our business land line which would disable our credit card machine.
I am at my wits end to try to solve this. Each time I call I get transferred to another department and have to wait a long time before anyone responds and then I get this crazy runaround with different amounts being either added or cancelled.
I am presently hiring a consumer attorney to help me solve this maddening issue. I must say that I've never encountered such terrible customer service in my life!
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