I bought a Holiday present for my child of an annual membership from Questia on December 12. I thought it to become low-reviving. On Dec 11 Qustia required another yearly membership. On Dec 30 I terminated the membership and required a return. I've not gotten one. Listed here are my issues, several that we wasn't previously conscious because of their unjust customer methods:
1. The questia site doesn't allow low-renewing subscribers - actually for just one-occasion presents.
2. The conditions weren't offered for evaluation - I had been necessary to enter my credit along with other private information to produce the consideration. This can be a diverse display since it is just a gift membership. They employed this additional display to protect their practises in my experience, but with presents you will find no conditions decided to!
3. Used to do not obtain any progress or article-observe that a sum was to become obtained from my credit declaration for another yearly membership.
4. Used to do not approve another yearly membership add up to be studied from my credit (though their concealed "conditions" SAYSO).
5. The web page doesn't enable the accessibility of the "day of cancellation", or does it supply the person any proof they prepared a cancellation. There's no termination deal quantity or purchase day. After I terminated on December 30 they delivered a fruitful time of December.
6. The web page doesn't allow a move to some regular membership, just dates back towards the produce a new subscription display
7. Like a customer I obtained NO enjoy the progress membership Questia required from my Credit. THAT IS AN PROGRESS, I or my child DIDN'T USE THEIR SERVICES AT-ALL for that unauthorized 2009 membership phrase! Questia informed my Credit the alternative so that they might recover the membership quantity that were corrected.
8. After much settlement, many termination efforts, and several emails questia "provided" the things they named a prorated reimbursement of $50.00. The particular prorated sum ought to be $95.02 if it were centered on my termination time. When I required a charge-back from my credit (which Credit declined because of the "conditions" delivered by Questia) Questia stated "The prorated reimbursement formerly provided isn't any longer legitimate whilst the costs were questioned". I demonstrated to Questia many times, supplied CREDIT documents for them that I'd not obtained a reimbursement from Credit, however they extended to provide this same solution.
9. Many regarding, is the fact that I've NO method of eliminating my monetary Credit info in the documents kept at Questia - their site doesn't provide me use of these details!
Please help and guard me along with other customers in the unjust business methods of QUESTIA.
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