I have an ongoing issue where I loose the handshake with the internet when I am logged into a Cysco VPN, forcing me to reset te cable modem. I will loose connection anywhere within a minute to an hour, consistantly. Charter has replaced everything in the home, including the wire to the phone pole. A neighbor has the same issue. Charter is unwilling to look into it any furthur. I can connect with no issues when I go on travel, or use a wireless USB inernet card on the laptop.
Sports fans in town? All disapointed. Comcast has the broadcasting rights to our local sports and makes Charter pay them to broadcast on their stations. To cut costs, many of Celtics and Red Sox games are strangely not aired, only to have the station magicly come back after the game. After calling many of times, we have found out that there is a switch in a station on the Conneticut border that needs to be switched on to get the game, and calling Comcast has confirmed the Charter fee they are required to pay to air the game.
Avoid this company at all costs. You will be severely disappointed.
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