My company hired this company to work on a developing a software application. The contract had specific terms of service. The company guaranteed that the project would be completed 100% based on the price that we agreed upon. They also guaranteed to complete this work within six weeks. As I added a few features to the specs, they told me that it would not increase the cost or time needed for development. After FOUR MONTHS of work, the project was abandoned by the company. They would not return emails or phone calls. They were paid in full, yet the support that they promised was not given to me.
I proceeded to file a suit with small claims court to recover the money that I paid this company. The company's address was false. The court documents were returned. I eventually found another address the this company was supposedly operating under. The court documents were again returned. I paid the Fairfax County Sheriff's Department to serve the court documents to the address the the company operates under, but the Sheriff found that no such entity exists at that address. Even after two months of trying to serve this company the court documents for the hearing, I never received a reply to emails and voicemail. I then proceeded to start a website explaining this situation to the world when I was promptly called by the "Company's Lawyer" to take the site down or be sued. At that point I was finally able to contact the owner of the company. He insisted that the application was completed, but it clearly does not work.
I have since hired a new team of programmers that have found so many problems with the existing code that they are basically starting from scratch. I am now paying thousands of dollars to redo what this company was supposed to complete to begin with. This company clearly does not stand behind their service. The project was only a few thousand dollars, but that is money that was clearly lost. The CEO claims that his "million dollar company doesn't have time to squabble over a few thousand dollars." If that's the case, then give it back to me!
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