I noticed today that I had a 9.99 charge on my spouse's cell phone. My spouse barely uses his cell phone, only answering my calls. He usually logs about 100 minutes or less per cycle. I call Verizon who said he had subscribed to the service by going responding to a text and that I needed to speak with the company directly.
After Verizon connected me the sales person on the phone tried to kiss me off by telling me that not only did my spouse respond to a text, but he went on the internet and entered a pin, #16327. My husbands phone does not even get the internet. And he certainly did not go on the internet and subscribe to a psychic/prediction service.
I Googled the company and apparently I am not their only victim. When I told the salesperson I would be contacting their Attorney General, I was connected to a supervisor that said I would receive a full refund in 7-10 days.
I will wait two weeks and see what happens. We need to Class Action this Corporation, they need to pay for victimizing so many cell phone customers.
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