I signed up for a service that stated you get 50 wildcoins for $9.99 a month for two months. On the third month I was charged $9.99. I filled out a customer service form (since no one answers their phone number) and told them I was overcharged, I wished to cancel, and wanted a refund.
The reponse was that I should have read the fine print-that I had to physically cancel not to be charged again-and a cut and paste answer on how to cancel. I cancelled (you have to log in to your account and click cancel), but was still upset they "got" me with the fine print.
This month, I was charged again! 4th month in a row! I again "cancelled" by clicking the button on their site, filed a complaint, and said I wanted a refund. The guy that responds, Joe, states that I had not cancelled, and that he is not issuing a refund. He said I can forward him my email confirmation for cancellation from last month and he will give a refund. I did not receive an email cancellation for last month, nor did I receive one for this month. I have no way to prove I cancelled because they do not give a confirmation number. This company is a fraud and HP should be ashamed to be associated with them.
All they have to do is take the stupid coins back and give my money back! The company would actually make a profit off of me - as I usually pay full price for the games I like. From now on, I will be taking my business elsewhere. All that so they can keep my $20. What a crock.
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