Complaint / Review
Cherry Moon Farms - Insiders-Club - Free Shipping
Close to $90 charge appeared after ordering a fruit basket

We ordered a fruit basket from Cherry Moon Farms over the holidays, and even though the basket was great, we were in for a nasty New Year's surprise. In January I was shocked to see a charge of close to $90 on my statement for a company and service I had never heard of.

The credit card company could not tell me anything about the merchant, but searching the net I found a phone number as well as a number of posted complaints and negative reviews for the Insiders Club.

When I called, I was told that my wife had registered for the service, but in speaking with her I believe she did not knowingly sign up for anything other than the delivery of the fruit basket. At a minimum, I think the checkout process at the Cherry Moon Farms website is designed to mislead people into signing up for this rip-off club.

The main reason I am sure she did not sign up for this service is that our shopping habits do not include a large number of online purchases, which is the only way we would benefit from it.

Looking at the FAQ on the company's website seems to confirm my suspicion: http://www.insiders-club.com/site/faq_nm.Asp. One of the most common questions seems to be from customers who do not know how they were enrolled and why they are being charged.

I would like to know what percentage of their "members" joined unintentionally and lose their hard-earned money to a service they probably will never use, if it is even legitimate.

I would also like to know if merchants like Cherry Moon Farms are aware of or are part of this scam.

Finally, I would like to know if anyone has had luck recovering the funds they lost.