Grant Funding Search (The Grant Professor) refuses to refund me money that they took from my account due to a 7 day trail period clause.
Be Warned. They do not follow appropriate business practices (i.E., the customer is always right). I missed contacting them by one day to let them know that I did not want their services and they refused to refund me my money.
My defense is that their website was not specific on when the 7 day trail period begins. I had logged onto their site one late evening on 1/15. I figured the start date would be 1/16 since it was late and no one would be able to process my cc for postage until the next day. I did use their website the first two days of the 7 day period (1/16 and 1/17), but found it not useful and had not used it since.
They started the count down from 1/15 rather than 1/16. Thus in my view started the count down of 7 days a day earlier. Thus the 7 day was reached 1/22 rather than 1/23.
I have a problem with internet based companies having the ability to do these automatic charges after trial periods. They should have to send confirmation emails to verify a persons desire to subscribe to their services post any trial period. There should be a request for subscription verification, not the other way around, that is that the consumer has to remember to call them to cancel any such subscription.
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