I was charged twice by this "company" for $39.99 for something I never purchased, but I have just been refunded $79.98.
Here's what I did:
1. Call them at 888-641-9953 between 9am to 5pm (PST).
2. Get all the information you can. Ask for names, address, what was purchased, e-mail address of purchaser, and ask them what company you just called (it's not Monterstar ltd).
3. Make sure they tell you they're giving it to their 'fraud dept' and get a confirmation number.
4. Call back to check the status of your claim. Then call them back again.
They were not friendly or pleasant about it but, I did get a refund check from Pacificon International, Inc. (also not the company that answers the phone) at 3940 Laurel Canyon blvd. Suite 609, Studio City Ca 91604. Whether or not the check is good, I don't know yet, but I'll be sure to let you know if it bounces.
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