I have no internet connection and extremely poor TV reception - for over a week now on and off for a couple of minutes a day and today no internet at all (I didn't bundle so thank goodness I still have the phone). I called on Dec. 27th and customer rep Elizabeth at Charter told me they would send someone out right away (no one came that day or the next day and I waited all day at home). Then I called only to find that elizabeth had scheduled me for an appointment 4 days later (on Dec. 31st) despite telling me that someone was coming right out. I called and complained and someone came out that night (the 30th) but the internet and the TV were working fine so he couldn't figure out what was wrong. Of course, 1/2 hour after he left the connections were down again. I called again and customer service Rep Robert told me that someone would come yesterday between 8 and 11. At 11 when no one had come, I called again. It turns out that I was lied to for a second time and customer service rep Kathy informed me that an appointment had been scheduled by Robert instead for this coming Tuesday at 4 P.M. (I won't be home then and told the fellow that I would not be available during the week and that he needed to come immediately since I have already been 7 days without service). I asked to speak to a supervisor but they wouldn't put me through and customer service rep Brian claimed that he had to talk to the supervisor for me (35 minutes on the phone yesterday morning). I was told that someone would come in the next 24 hours. I've lost valuable time having to stick around the house waiting for them to come only to find out that they have lied to me! Why can't they be honest and tell you when they are scheduling you so that you know or can at least tell them that during working hours you are not at home? Customer service truly is non-existent and you can't get a simple, honest answer. I can't understand why it takes 4 or 5 days to get a service call and why Charter won't tell you when they are truly scheduling a service call.instead they present misinformation.
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