Like another complaint individual, I downloaded the Kazaa Gold thinking it would be a great deal. After downloading the software, I tried to connect to the server, but it would not connect. I let it try to connect for over 8 hours (overnight).
The next morning I was still not able to connect so I called their support phone number. They sent me an email directing me to another site where I could download music. They said this was necessary because Kazaa Gold was not compatible with my antivirus software. Once I tried downloading music from the other site, there was no difficulty, no fees, and this site works INDEPENDENTLY from Kazaa. You don't even have to register or share files! I guess they make money from side panel ads.
When I realized that I couldn't use the Kazaa program, and that I could get the music without all the mumbo jumbo, I called and asked for a refund. They said they wanted to send an email with on more "work around" and hung up. As soon as received the email I told them politely that I wanted my money back as it had barely been 24 hours. They again sent me an email asking me to try another "fix". I would have called them back however their call center had already closed at 5pm. I tried emailing them once more and I received the following from my email program.
This is an automatically generated Delivery Status Notification
Delivery to the following recipient failed permanently:
[email protected]
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 553 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1) (state 14).
What happened here is that they blocked out my emails! I tried once more just in case it was some type of glitch since I didn't do a thing but hit "reply" so it couldn't be a problem with the address. Guess what? I received the same error! I immediately called my credit card company and they decided to research the situation.
Bottom line, No one needs Kazaa, and their business is a scam!
BTW anyone can download free music at HuntMyMusic.com
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