I took advantage of the buy 1 get 2 deal they are always advertising. I was not happy with the product so I returned the cartridges for a full refund. (I later read that using after-market inks can burn up your print head, and subsequently I had to replace my print head after this!) Several months later they sent me an email saying they had received the package and would 'review' my request for a refund. Again, several months later I get another email saying I was given "in store credit".
I want a refund. I also have all emails available for review.
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