In October I purchased an HP 6912 computer, an HP Deskjet and an HP 5300 Scanjet, which qualified me for a $100 rebate in the HP "wrap up the savings" rebate event handled by Young America, "Consumer Interaction Experts, " 18671 Lake Drive East, Chanhassen, MN 55317-9383; (800) 728-9665.
Just as predicted by the EDitor, they denied my rebate. I wrote to Young America, because HP told me that they had nothing to do with the rebates. I experience was that I did not have one piece of mail or message answered, and when I tried to call, their phone was busy, noone answered, or I left a message. That is another $100 Young America keeps.
Additionally, in the meantime I also purchased a Netgear router for which I was to receive a $30 rebate and a US Robotics wireless PCMCIA card for which I was to receive a $30 rebate. Global Fulfillment Services handles the US Robotics rebate and I have not received a check to date. The Netgear toll free number (877) 775-0348 does not work and there is no satisfactory from the website provided @ REBATESTATUS.com
I was very frustrated and went to consumer complaints and I was told that the EDitor had made an arrangement Fry's because they got my business predicated on condition of the receipt of the rebate. I faxed the rebates twice and after the second time a manager by the name of Keith Weragota (phonetic) told me that Dave never made such an agreement because it is contrary to Fry's policy, essentially calling me a liar. This really pissed me off and I want the world to know how customers are treated at Fry's.
Fry's owes me $160 in rebates, which they obtained under false pretenses. Additionally, I have made 5 trips from Taylor, Arizona to deal with this matter, including two faxes. I have been stood up and been given the run around. I receive $62 for my round trip to the VA hospital and that would be $310 for the travel. I feel they owe me $500.
I tried to call Dave and Keith about this and have now been shuttled off to Fry's Customer NO Service manager, Connie Fritz, who was rude and deliberately obtuse. She was clearly given instructions to run interference. I had consumer complaints call and was told that they had the same experience. Connie told them she would have someone call the Rip-off representative back and to date noone has. (TYPICAL CS SHUTTLE)
Fry's cannot absolve themselves of responsibility because they have been informed about the problem and have continued to participate in the scam. The EDitor also told Dave that rebates are not a good deal to either the consumer or the dealer because it makes the dealer look bad when the consumer gets ripped off. The inherent message here is that Fry's does not care whether or not rebates are received. I made purchases based on the expectation of the receipt of rebates for which I FULLY qualified. I hold Fry's, Dave Bert and the management crew responsible for my loss.
Don't trust fry's and don't take rebates from them... You may never see it.
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