This is the protest letter I'm sending them. Let me add that their "sales" rep called me repeatedly the same morning demanding payment for something I did not order, then insisted I speak with her "closer" to get a special confirmation number to "close" the account and pay for the services they already rendered. And their A/R department started up the next day!
Thank you for calling. I received your revised invoice with $100 of the originally charged $487 removed, leaving a balance of $387.
When we spoke on the phone, I protested that we simply would not have authorized this service in July and you told me that we paid your company's invoice #40112 in 2006 and renewed with you for 24 months. Actually, we paid you $487 on August 30 to close the account and discontinue services, after a series of phone calls similar to the ones I have received the past two days.
So here you are again, coming after us three years later, claiming to have been providing services at no fee for all this time, and now we should pay you to stop?
You don't get to pull that on me twice.
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