I have spent many, many hours on the phone, only way to reach them, I guess. One person will take info. Then transfer you another person, this goes on so long that after 45 minutes to an hour, I cannot sit there anymore. I have asked them to call me. I get no itemized statement. I dropped Dish in March and transferred to Uverst, Dish claimed I signed at contract and I would be charged $224.00, I gave up trying to change that and agreed. I have paid more than that and I am still being charged. I did not pay the last bill and expect trouble. Very wrong.
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