On July 9th I commissioned Expedite Media Group to do some on-site computer repair. They said it would be $100 per hour, so I agreed. When the technician arrived he completed the work within 1 hour and presented me with an invoice for $500. I refused to sign it and got on the phone with Sara, his billing manager and she explained that I was being charged for his travel time (even though that was never discussed and the technician said it only took him 20 minutes to get to my office and he got lost) After arguing for quite some time in the presence of the poor technician I agreed to pay $200 for the services.
At the time I placed the order they needed a credit/debit card to hold the reservation and at that time they charged me $500. I called them as soon as I noticed it on July 11th and was told it would be removed right away. It has been three weeks now and they still haven't removed the additional $300. Assuming they were going to credit the amount they said they would, I wrote checks from that account and have received an NSF becuase they will not return my money. I was not impressed with the service provided and I am furious at the billing and scheduling department for misleading me and not returning my $300. They acknowledge that they are going to return the funds, but it seems criminal that they can take three weeks to process a $300 credit. This should only take minutes, not three weeks.
I would recommend everyone from avoiding doing business with Expedite Media.
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