I purchased a website affliate program for $250. Was told that a marketing coach would call me and work with me. When the "Marketing Coach" called me, I agreed to purchase an advertising package for a website to be determined. The assigned me a domain name, for illustration purposes only, so I was told.
After they got my credit card information, I started asking questions about the products services, etc. Then all of a sudden the tone changed and the person who just spent over an hour with me who told me he was my marketing coach wasn't my marketing coach and was just a salesperson who couldn't get off the phone fast enough.
I started to feel very uncomfortable so I told him I wasnt' sure I wanted to to commit to this and before I could finish my sentence he said he had to go. I called him back, left messages the next day, no response. Then less then 48 hours later, after no response, I called customer service and ask them what I need to do to cancel. The told me I could not cancel. I was not provided any information except a receipt for the charge.
I immediately called my credit card company and ask them what I could do. They said they would take care of it. I filed a dispute. TKI provided my credit card company with a bunch of lies, although they provided no proof. They said I did not cancel in accordance with their policy, which was never provided. To their knowledge I never canceled.
So if I never cancelled, then why didn't they send the information regarding my website to me? Why didn't the marketing coach every call me? So, if I didn't cancel then why didn't they ever contact me? Or send me the information that they were supposed to send me?
I thought I cancelled, so I didn't contact them.
I am appealing and refuting their response, but it was all lies.
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