Recently, I signed up for a program that I thought was going to help me to navigate thru the myriad (literally thousands) of grant offers and help me to choose the right one to meet my needs. I was promised a "coach" who would help me to wade thru all the fields of my choice. All this is advertised "FREE". Does this sound too good to be true? Not really. There are several legitimate companies and sincere individuals who are more than willing to help others—for free! I thought I was dealing with one of these. The people were very polite and courteous. I got my free cd and entered into a trial membership agreement. I contacted the customer service on a number of occasions and found polite, courteous people (a different one each time I called) who gave me general information. I cound not get the assistance that I expected to help me narrow the field of information to a managable number of relevant grant providers who could meet my specific need. I proceeded to wade thru on my own, but soon lost my way in the crowd. After a few more attempts to obtain the illusive services that I expected to be included in the membership, I called and cancelled all programs for which I had signed up. I thought it was setteled. Then came my statement from my bank. I was charged for the continued membership in two programs. I attempted to access the services, but was unable to do so. My number was not valid. I was out $60.00 for services which were cancelled. When I asked to speak with a supervisor, I was put on hold for about one minute, then disconnected—twice! I attempted to report the experiennce in a complaint to the BBB, but they never heard of these people. I went searching for another way to get my complaint airred and discovered usacomplaints.com. I hope this will cause exposure to this ripoff company which needs to make drastic changes or be dismantled and put out of business.
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