I responded to the ad not checking complaints first. I read the terms very carefully. For $2.99 I thought what did I have to lose.
I was sent a confermation for my order and another e-mail with links to activate my account which I did not respond to because I did not have the CD. I am vigilant about checking my accounts online and in 7 days noticed a charge from Google for Profit for $39.95. I called them right away, the gentleman I spoke to stated that I had 7 days to accept or cancel my account. I explained that I never received the CD and never accessed the links provided to activate my account therefore I did not know about the t/f to cancel. I was provided with a confermation# for refund. Within 4 days the charge was removed. I thought all was well and the account had been canceled. Three days later I saw another debit from my account for $41.15 from Google For Profit. I called and was told that they did not charge my account. I asked to speak to a supervisor and was placed on hold the represenative never came back. I went to work and called back that evening.
The next represenative told me the same thing, they did not charge my account. I gave him the phone# listed on my online statement and he admited it was one of their numbers, proceeded to tell my about the 7 day t/f and tried to assure me they did not process the debit. I became angry asked for a Supervisor, I spoke with Mar, he told me to fax a copy of my statement to them but told me I may not be credited.
I went to my bank, they faxed a copy of only their charge, blocking out my account#.
I also sent e-mail comunication and cc in several scam reporting agencies. They responded very quickly to refund my money. Now I am in a delema. They never credited the $41.15 exactly but they did credit another $39.95 plus the $2.99 S/H charges. I am now $1.79 ahead. I will get a cashiers check and give them their refund.
See below:
From:
Sent: Sat 6/21/08 10:09 PM
To: [email protected]; spam@uce. Gov; [email protected]; onguardonline@ftc. Gov
To Whom This May Concern,
I just logged on to my bank account and see that you have credited me the S/H fees.
Thank you. I will consider this matter of business closed.
I will notify my bank that there will be no further action required.
Thank You
Shirley
From:
To: [email protected]; spam@uce. Gov; [email protected]; onguardonline@ftc. Gov
Subject: RE: Google Money Profit Refund Request
Date: Sat, 21 Jun 22:03: 40 -0600
To Whom This May Concern,
Yesterday, June 20, the CD finally came. I immediately marked on the outside with a Sharpie marker "return to sender" with June, 20 on the outside. I put a line thru my address. It was placed in the outgoing box at my place of delivery. It is being shipped back today.
Thank you
Shirley
From:
To: [email protected]; spam@uce. Gov; [email protected]; onguardonline@ftc. Gov
Subject: RE: Google Money Profit Refund Request
Date: Thu, 19 Jun 05:32: 56 -0600
To whom this may concern.
I noticed that there is a credit of $39.95 credit on my account. As of june 19. Thank you.
However, there may be some confusion.
I was given a $39.95 credit on June 14
That is why I Could not understand why my account has been charged the $41.15.
As of today, June 19th the total due to me is $1.20.
$41.15 - $39.95= $1.20
Thank You
Shirley
From:
To: [email protected]; spam@uce. Gov; [email protected]; onguardonline@ftc. Gov
Subject: RE: Google Money Profit Refund Request
Date: Wed, 18 Jun 21:03: 23 -0600
To whom this may concern,
I just want to thank you for refunding my S/H charges of $3.99 today.
I went to my bank and the manager that assisted me put the banks signature on the fax they sent.
The bank manager also advised me that it was unessasary for you to have all of my debits and credits.
They printed out the charge for $41.15 that is still on my account from Google Profits. And blocked out my account# for my protection.
They have also canceled my Visa Debit Card and I will receive a new on in the mail in 10 days.
I am requesting a check to be mailed to me for my refund. I will not give you my account# again only to have further unauthorized charges to my account.
Please Mail check refund to:
Thank You
Shirley
From:
To: [email protected]; spam@uce. Gov; [email protected]; onguardonline@ftc. Gov
Subject: FW: Google Money Profit Refund Request
Date: Tue, 17 Jun 19:31: 17 -0600
To whom this may concern,
I spoke with Mar Montonya he gave me a fax# to fax a copy of my statement. Advising me that there may be a system glitch. He told me that he would not promise a refund. However, he did admit the phone # and name of business was yours. I do not understand how he can tell me that I may not be credited the charge of $41.15 after he stated it must have been a system glitch. And after this second call to dispute charges I never authourized because I did not know about the Trial offer, since I never received the package explaining the service. I never accessed your links because I was waiting for the CD (s) to explain the program.
Fax# 432-205-5415
Attn: Christen Williams
The Fax will be sent tomorrow. I need to go to my bank to pick up a Statement with my name as the statement on the online banking does not have my name on it. I will ask my bank to fax it to you.
I cannot understand why my account was not closed last week when I called and disputed the charge, nor do I understand how new charges appeared on my account. I never activated a Google Account thru Google Money Profit or Raven Media. The email below from Raven Media is from the first charge of $39.95 that was credited to my account on the 14th of June.
I never received the CD (s) that I did order.
Every time I call, the associate expresses Empathy for my being dissatisfied with your services. I was never given the opportunity to explore your services. How could I without the CD.
Conf:# for s/h fees rm6603757 I will see the charges on my statement as a refund. This is for the CD (s) That I did not receive.
Please credit the unauthorized charge of $41.15 along with the charges of $3.99 to my account.
I will take time off from work to go to my bank and fax a copy of my statement tomorrow, June 18.
Thank you
Shirley
From:
To: [email protected]
Subject: RE: Google Money Profit Refund Request Confirmation
Date: Tue, 17 Jun 07:02: 17 -0600
To whom this may concern,
I am contacting you again because there is another charge on my account for $41.15 that was not authorized. I have contacted my bank to dispute it as well as the $1.00 charge for june 4th and the $1.99 for June 3rd.
I have never received the CD promised. I never saw in terms any trial period.
I want an immediate refund.
I have also canceled the account that you are illegally debiting.
I am also contacting you by phone.
Thank you
Shirley
Date: Thu, 12 Jun 05:49: 33 -0600
From: [email protected]
To:
Subject: Google Money Profit Refund Request Confirmation
Raven MediaTM Product Refund Confirmation
Date: Thursday, June 12
Dear Shirley, Our records show that you have requested a refund for yourrecent purchase of Google Money ProfitTM. Your refund request has been approved and is being processed. Please allow 3-5 business days for the transaction to complete. Please make note of this confirmation number for your records: Refund Confirmation #RMC6603756We strive to provide the very best in consumer support. We work hard to ensure delivery of the features and functions that our clients need, and we strive to provide the best in customer satisfaction. We thank you for trying our services, and are happy to have hadyou as a customer! If you have any questions or comments regarding the contentsof this email, please contact our customer service departmentMonday - Friday between 9 AM and 9 PM EST at 800-685-2713. Note: Refunds are given in the same form of payment originally used for purchase. If you paid by credit card, Raven Media credits your credit card account immediatelyafter your refund request has been accepted. However, depending on your credit cardcompany's process, credits may not appear until 4 to 6 weeks later.
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