I recently purchased a Seagate 80gig hard drive and the drive came in a clear plastic box. After installing and formatting, the drive formatted out to a 30gig and called to find out what the problem was. After waiting 10 minutes on hold the man who spoke with me said that there was nothing he could do as the drive was functioning and since there was no defect since windows sometimes will not format the higher drives properly so that was that.
I then called Seagate and they emailed me the software which allows windows to configure and format the drive out to its full capasity within 20 minutes of the call. The man who took the call at Seagate could not answer me as to why the software was not included in the purchase. After spending close to $200 for this hardware and the experience, I will never shop there again and either shop onlineor pay more for my products somewhere else. I will never recommend the store to other friends again.
Tania
Phoenix, Arizona
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