I bought a Viewsonic projector in Sept. 2007. After 3 months, the lamp was dimmed, on the way out.in Jan. the unit totally failed. I got a RMA number and sent the unit back for service on Feb. 18th.
I had been waiting patiently for a month, but nothing happened. I checked their website but the status report on their website failed to work, saying "RMA Status currently not available".
I started to call their service department in March. For two times, I talked to someone who was nice enough to tell me that the unit would be replaced, they would have that dispatched to me very soon.
Well, nothing happened.
In April, I made the 3rd call, this lady who answered the call told me she would look into it. She even sent me an email to tell me a new RAM number.
I checked the status with the new RMA number, surely enough, there was my unit displayed, but it said "await arrival". What? It means my unit was not even received yet?!!
Frustrated, I called them again, and asked for speaking to a supervisor, I was then put on hold...
I re-called the place and a service rep called Peter said he would take care of the issue. Somehow I did not believe him.
Jim
Indianapolis, Indiana
U.S.A.
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