I really dont know how this company stays in business after reading all the complaints against them and myself getting jerked around.
I went to the Portland store to get a motherboard repaired on 8-26-02 and the service clerk told me no problem, it would take about a week to get repaied. The motherboard is for a Compaq Celeron Presario model, (a fairly common model). I get a call from them a week later saying the mother board they recieved was D.O.A. And that it would take another week to get another one. Havent they heard of express mailing!!!
So I wait another week, and when I arrive to pick it up they tell me the board costs $190!!! This seemed like a huge markup to me. So I ask the clerk (of course a different clerk every time I show up) if he can provide me a cost list from the distributor they buy it from. They said that was not possible. Strange indeed!
When I arrive home, my internet refuses to come on, so I make another trip across town and the clerk this time (different employee again!) tells me abruptly that its my ISP!!!
I finally got my computer repaired the correct way after 2 more trips back and forth. I really would like to see a major investigation into this company and see how much fraud is taking place. Shame on you guys!!!
P.S. I was never given an apology for the delays.
DOUG
PORTLAND, Oregon
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