We have done several jobs for this company in the months of February and March.
Firstly, they contact us on the February 11 asking for our services to restore their internet connection due to loss of connectivity with their ISP.
We visited them on February 11 and restored their service temporarily. We called the ISP on their behalf and set up an appointment for them to look at the lines. After they came and fixed it, we went to their offices and switched their temporary internet connection back to the main one which was just fixed. This took place on February 14 and 15.
The above services were paid.
A few days later, on February 19, we were called again to fix their internet services. Upon our arrival, we saw that our work had been touched and undone. We provided services on February 19 for 2 hours, on February 21 for 2 hours, on February 26 for 3.5 hours, and again on March 2 for 1.5 hours. This totaled 9 hours at a rate of $100 an hour, coming out to $975.38 which was unpaid.
They had initially claimed their accounting system works on a 30-day system and that we would never receive anything from them until 30-days later. This sounded a little fishy to us so we argued and agreed to settle on 15-day retention.
On March 2nd, they called us and met with one of our technicians regarding network clean up to label their cables and make sure there were no loopback issues. We sent the tech out to meet with Charles. Our tech was half an hour early. He was half an hour late. Charles was supposed to sign a document allowing us to do the work but never signed. We rescheduled for Wednesday to provide him a quote for the work. We sent it to him on time but he never responded. We kept up with follow up emails and still no response. Eventually, we received a response saying we were unprepared and did not do any work. He had found another company to do the work.
So in summary, for all services that we had done on February 19,21, 26 and March 2, Charles wrapped it all up in one email saying we never did the work and would like to see us in court to dispute these charges.
Shortened timeline:
Services Paid: February 11,14, 15
Services Unpaid: February 19,21, 26, March 2
March 18: We sent a follow up email to Charles reminding him of the quote we sent.
March 18: A reply from Charles claims they found someone else to do the work. He claims we agreed to a 30-day retention; never happened - We agreed to a 15-day retention. Also mentioned that he will honor the 30-day retention and that our money will be sent after then.
March 22: Sent follow up email with invoice stating we did not agree to a 30-day retention with invoice and to remit payment of $975.38.
March 24: Sent another follow up email with invoice stating we did not agree to a 30-day retention with invoice and to remit payment of $975.38.
March 25: Sent final email stating small court claims action if payment for prior services was not received.
March 25: Reply from Charles stating he is willing to contest these charges in court.
To make it clear to everyone: We did not charge him for work that was never done. We will be filing a small court claims.
Finally, DO NOT do business with Charles Okoro or anything related to his company Demiaka ASG. Corrupt business and corrupt owner; STAY AWAY!
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