On Dec 7 we discontinued our service with WildBlue Communications. We were told that their would be no additional charges to our account. Shortly after we were charged $49.95 to our account.
On Jan 16, WildBlue charged $214.62 to our account (debit card)
In doing so, it caused a overdraft at our bank.in turn, our bank charged us fees in the amt of $50.00.
Being on disability, that really hurt us. We were eventually re inversed for the $214.46 less the bank
Fees. We've made numerous calls to their billing department. Each time we were told that there was a mistake in billing and our account would be credited. They have yet to do so! WildBlue has shown deplorable treatment toward this issue and a deep lack of respect for the problems and stress that this has caused us. It is my hope this in bringing all this to light, it will help prevent others from having to be subject to what we went through. Thanks for any help with this matter.
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