Usacomplaints.com » Internet & Web » Complaint / Review: Intelius - Terrible experience!. #275614

Complaint / Review
Intelius
Terrible experience!

I had previously used Intelius successfully to do a reverse lookup on a phone number which could not be found in other free online databases or a web search, and was not signed up for Privacy Matters Identity at that time. Last week, I went back to Intelius to look up another phone number, that lookup was not successful, and the charge for that was canceled. Yesterday, I received an e-mail 'confirming' my 'Membership Information' for Privacy Matters Identity. I checked my bank account and found a $19.95 'temporary' hold on my credit card for Privacy Matters Identity.

Reading further, I found that this was a '7 day trial membership' which would be charged if I did not cancel within the 7 days. I did not knowingly register for this trial membership, it was definitely not obvious that I was agreeing to be charged for this service. I called the phone number, and one of the menu options allowed me to enter my 'membership' ID from the e-mail message to cancel the service. I received a confirmation in my e-mail that the service was canceled. If the temporary charge is not removed, I will dispute the charge.


Offender: Intelius

Country: USA   State: Washington   City: Bellevue
Site:

Category: Internet & Web

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