Complaint / review text:
When signing up for Vault last year, I noticed they had an auto renewal feature so I turned it off. I let my paid membership lag for a few months, then renewed it manually in the fall. After the time period expired, I was charged for a renewal that I did not request. So I contacted their customer service (who apparently is only one person that never answers his phone). I emailed him and received a response stating that they would not grant me a refund because I didn't catch the fact that the autorenewal feature "automatically" turned itself back on the last time I paid my membership. When calling their office, there is no operator or anyway to speak to a live human to be directed up the chain of command for customer complaints.
To me, its about principal, not money. I turned the auto renew off, they turned it back on, then charged me and refused to refund the money. This is terrible customer service and unethical busines practice.